John Santore 1037 Chislett Street john@santore.com Pittsburgh, PA 15206 http://www.santore.com (412) 292-5356 -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=- OBJECTIVE: To provide expertise in computing operations, including system and network administration, system architecture and design, and process development, for an organization where the Internet and new technology play an intrinsic role; and experience, enthusiasm, and a strong desire to learn additional skills are valued attributes. EDUCATION: Master of Science in Telecommunications University of Pittsburgh, Pittsburgh, Pennsylvania, Dec 2001 Bachelor of Science in Mathematics with a Minor in Philosophy Carnegie Mellon University, Pittsburgh, Pennsylvania, May 1996 Sun Microsystems Training - SA-265, Solaris 2.x Systems Administration II, 6/97 - SA-380, Solaris 2.x Network Administration, 3/97 - ES-310, Veritas Volume Manager with Sun StorEdge, 9/00 - Workgroup Product Training, 5/97 - Enterprise Product Training, 4/97 Learning Tree, Inc., Training Classes - Intro to Cisco Routers, 7/98 TECHNICAL SKILLS: Operating Systems Solaris, AIX, Linux (Red Hat), Windows NT/2000 some experience with HP-UX and other Unix variants Programming/Scripting C, Perl, shell scripts Network NFS, AFS, DCE/DFS, samba, TCP/IP, DNS, ssh, NIS+, Cisco IOS (router/pix), cabling, general network hardware General Apache, HTML, cgi-bin scripting, Veritas Volume Manager, Sun Raid Manager, Exchange Server, RAID configuration Databases Oracle 8, Progress, Symix (Manufacturing ERP package) QUALIFICATIONS: Extensive experience designing and implementing e-commerce computing environments, with specific attention to security, high availability, reliability and disaster recovery. Extensive experience providing Unix and multi-platform system administration, including installation and configuration, maintenance, security, performance and disaster recovery. Extensive experience planning, implementing, supporting and maintaining multi-platform TCP/IP networks, including design, cabling, hardware configuration, remote location support, and application configuration. Proven ability to develop processes to efficiently monitor, maintain, and track issues for various computing environments. Proven ability to learn new platforms, applications, and procedures quickly and effectively. Proven ability to manage multiple projects simultaneously. Proven ability to communicate effectively with internal staff as well as external clients, vendors, and other external contacts. EMPLOYMENT HISTORY: Santore Enterprises, Independent Consulting (11/00 - present) System and Network Consultant Provided systems and network analyses for numerous clients; evaluation of current configurations; needs assessments; final recommendations based on desired future functionality; implemented solutions based on analysis. Neolinear, Inc (7/02 - 1/03) System Administrator Provided system/network administration for a computationally intensive software company; multi-platform environment of over two hundred machines; Solaris; HP-UX; Cisco Pix; evaluated and documented system and network performance; proactive/planning vs. reactive/firefighting; VPN and access for remote offices; developed processes and procedures for maintenance and day-to-day operation; IBM Pittsburgh Lab (1/01 - 7/02) DCE/DFS Software Support Software Engineer Provided DCE/DFS filesystem support to large enterprise clients, including Fortune 500 companies, international companies, universities and government installations; Solaris; AIX; assisted customers with troubleshooting, configuration, migration strategies, disaster recovery. eflatbed.com, Inc. (3/00 to 11/00) System Administrator Designed and implemented e-commerce system environment; approximately 1 million dollars worth of server and network hardware; requirements analysis; system configuration; vendor coordination; colocation evaluation and implementation; production and development environments; high availability; disaster recovery; multi-phase project plan; documentation; Solaris; Windows. Essential Surfing Gear, Inc. (3/99 to 3/00) Production System Administrator Provided production systems administration for Internet startup; Solaris; architecture design; monitoring and notification; vendor communication; security; high availability; product releases; performance tuning; Oracle 8i system level support; Solaris; Windows. Decision Resources, Inc. (3/97 to 2/99) System and Network Consultant Provided remote and on-site system and network support for clients; Solaris, HP-UX, SCO Unix, Windows 95, Windows 3.x, Windows NT; serial devices (modems, terminals, printers); Progress database administration; kernel tuning; performance tuning; hardware upgrades and maintenance; system installations; network installations. Duquesne University (10/96 to 2/97) Center for Computing and Instructional Technology System Administrator Administered university systems; Digital Unix, Ultrix, BSD/OS; various system installations; network security; sendmail; disaster recovery; printer configuration; creation of system monitoring tools; user support. Internet Securities, Inc. (10/95 to 10/96) Assistant System Administrator Performed system administration; linux, Windows 95 and Macintosh installations; printer configuration; hardware support; general maintenance for an international Internet information provider with offices in 11 countries. Additional work experience available on request AWARDS AND HONORS: Bausch and Lomb Scholar Award for Outstanding Performance in Science, 1991 Carnegie Mellon Community Service Award, 1995 ORGANIZATIONS: Kappa Delta Rho Fraternity